Shipping policy

Shipping Policy for Embiem Official

Thank you for shopping at Embiem Official, your ultimate destination for luxury fashion. We are committed to providing a seamless and efficient shopping experience for our valued customers in Singapore. Please read our shipping policy below for more details on how we handle your orders.

1. Shipping Destinations

We proudly offer shipping within Singapore.

2. Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and public holidays).
  • During peak seasons of sales (e.g., holidays or special promotions), processing times may be longer due to high order volumes. We appreciate your patience and will do our best to process your order as quickly as possible.
  • Once your order has been processed, you will receive a shipping confirmation email with tracking details.

3. Shipping Methods & Rates

We are pleased to offer free shipping on all orders within Singapore, with no minimum purchase required.

  • Standard Shipping
    Estimated delivery time: 3-5 business days.
  • POPStation
    Estimated delivery time: 3-5 working days.
    Collect your order at a nearby POPStation for added convenience!

4. Shipping Confirmation & Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to track your shipment in real-time.

5. Address Accuracy

Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.

6. Shipping Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by third-party carriers, weather conditions, strikes, or public holidays. We will, however, keep you informed of any major delays and work to resolve them as quickly as possible.

8. Lost or Damaged Packages

If your order is lost or damaged during transit, please email our customer support team hello@embiemofficial.com within 7 days of receiving your shipment. We will investigate the issue and provide assistance in resolving it.

9. Returns

We want you to love what you ordered! If for any reason you are not satisfied with your purchase, we offer a return policy within 14 days of receiving your order.

  • To request a return, please email us at hello@embiemofficial.com with your order number and details of the item(s) you wish to return.
  • The item(s) must be unused, unworn, and in their original packaging with all tags attached.
  • Return shipping costs are the responsibility of the customer.

10. Customer Support

If you have any questions regarding shipping, returns, or your order status, feel free to reach out to our customer service team at hello@embiemofficial.com. We are here to assist you!

Thank you for choosing Embeim Official. We hope you enjoy your luxurious shopping experience with us.